Return & Exchange

At Ghousia Collection, customer satisfaction is important to us. Please read our Return & Exchange Policy carefully before placing your order.

Return & Exchange Eligibility

  • Return or exchange requests must be made within 3 days of receiving your order

  • Requests received after 3 days will not be entertained

  • Items must be unused, unwashed, and in original condition with original packaging and tags intact

Valid Reasons for Return or Exchange

Returns or exchanges are only accepted in the following cases:

  • Wrong item delivered

  • Damaged or defective product

  • Missing item in the order

Non-Returnable / Non-Exchangeable Items

  • Sale or discounted items

  • Items that have been used, washed, or altered

  • Orders placed with custom or special instructions

How to Request a Return or Exchange

To initiate a return or exchange:

  1. Contact us within 3 days of delivery

  2. Share your order number, clear pictures, and reason for return/exchange

  3. Our customer care team will review your request and guide you further

📧 Email: customercare@ghousiacollection.com
📞 Phone / WhatsApp: +92 332 2058235

Exchange Process

  • Exchanges are subject to product availability

  • If the requested item is unavailable, an alternative product or store credit may be offered

Return Shipping

  • Return shipping costs will be borne by the customer unless the return is due to our error

  • Ghousia Collection is not responsible for lost or damaged return parcels

Refund Policy

  • Refunds are not offered unless clearly stated

  • In approved cases, refunds (if applicable) will be processed as store credit or via original payment method, as per company policy

Important Notes

  • Product colors may slightly vary due to lighting and screen resolution

  • Claims based on color variation will not be considered defects

Contact Us

For any questions regarding returns or exchanges, please contact:

📍 Address:
Falak Corporate City, Shop # M35, Mezzanine Floor,
Main I.I Chandigarh Road, Opposite Chappal Plaza

📞 Phone: +92 332 2058235
📧 Email: customercare@ghousiacollection.com